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Privacy

At Mindfit we are committed to protecting your privacy. 

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We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.

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Our Privacy Notice explains how we collect, use, share and protect your personal information. 

 

Our contact details 

 

Name: Mindfit 

Address: 371-3 Brockley Road, London, SE4 2AG

Phone Number: 07720545362

E-mail: info@mindfitldn.com

 

The information we process

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We currently collect and process the following information:

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  • Name

  • Date of birth  

  • Gender

  • Email address

  • Address

  • Telephone number

  • Credit or debit card information (stored securely via TeamUp)

  • Which classes or personal training sessions you booked or attended 

  • Your Mindfit membership information and history

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We use Teamup for processing bookings and payments. You can find their privacy policy here https://goteamup.com/company/privacy/​ 

 

How we get the personal information and why we have it

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

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  • When you complete an online class booking, class packs or introductory offer 

  • When you submit an online enquiry form

  • Request more information from us about our services

  • When you book a personal training session

  • When you visit or browse our website

  • When you attend one of our events 

  • When you respond to a flyer or advertisement

  • When you call us 

  • When you contact us via social media and provide your details 

 

We use the information that you have given us in order to: 

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  • Provide relevant services to you

  • Process and manage your membership

  • Bill you for your membership

  • Send you reminders

  • Keep you informed about our services 

  • Respond to any questions or concerns you may have

  • Inform you of our future offers and similar products 

  • Operational reasons. If you are a member we may need to contact you from time to time for operational reasons. 

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

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  • (a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@mindfitldn.com

  • (b) We have a contractual obligation.

  • (c) We have a legitimate interest.

  • (d) Lawful basis of contract

 

How we store your personal information 

 

Your information is securely stored. We keep personal data on our members for an indefinite time period. We periodically clean our database. We keep other data for a period of 1 year. We will then dispose your information by removing it from our databases.

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We use Teamup for processing bookings and payments. You can find their privacy policy here https://goteamup.com/company/privacy/ 

 

Your data protection rights

 

Under data protection law, you have rights including:

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  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at MindFit, 371-3 Brockley Road, SE4 2AG, London, United Kingdom. Telephone: 07720545362. Email: info@mindfitldn.com if you wish to make a request.

 

How to complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us at MindFit, 371-3 Brockley Road, SE4 2AG, London, United Kingdom. Telephone: 07720545362. Email: info@mindfitldn.com. 

 

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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